1. What is dggame.io?
DGGame.io is an online gaming platform where users can participate in various games using crypto-based balances.
2. Which tokens are supported for deposits?
We support USDT on BSC (BEP20) and Ethereum (ERC20) via automatic gateway, and selected tokens via OTC (manual processing) including Solana-based tokens and TMDT (TRON network).
3. What is the difference between Auto Deposit and OTC Deposit?
Auto deposits are processed instantly through blockchain integration, while OTC deposits are manually verified and credited after submission of transaction details.
4. What are the deposit limits?
For auto payment gateway, the minimum deposit is 20 USDT and the maximum is 5,000 USDT per transaction.
For OTC deposits, the minimum is 100 USDT (or equivalent supported tokens), with no upper limit.
5. How long does it take for deposits to reflect?
Auto deposits are usually credited instantly after confirmation. OTC deposits are typically credited within a few minutes but may take longer depending on verification.
6. What is a TXID or transaction hash?
A TXID (Transaction ID) is a unique identifier for your blockchain transaction and is required for OTC deposit verification.
7. What happens if I send funds to the wrong network?
Transactions sent using the wrong network may result in permanent loss of funds and cannot be recovered.
8. How do withdrawals work?
Users can request withdrawals directly from their account dashboard. Requests are processed based on system and security checks.
9. How long does withdrawal take?
Withdrawals are processed immediately to within 72 hours depending on verification and network conditions.
10. Are there any withdrawal fees?
Withdrawal fees may apply depending on the network and are displayed at the time of withdrawal request.
11. Can I cancel a withdrawal request?
Withdrawal cancellation may be possible before processing. Once processed on blockchain, it cannot be reversed.
12. How is my game balance updated?
Your balance is updated instantly based on game results (win/loss) and transaction confirmations.
13. Are the games fair?
Our platform is designed to provide a fair gaming experience based on transparent and predefined rules.
14. Is staking available on the platform?
Yes, staking options may be available where users can lock tokens and earn rewards based on platform activity.
15. What should I do if my deposit is not credited?
If your deposit is not credited within the expected time, please contact support with your TXID for verification.
16. Is my account secure?
We implement security checks and monitoring systems to ensure user account safety and prevent unauthorized activities.